General Process
Not every project requires each of these steps, and not every client has the budget or schedule to accommodate the full suite of research that each project deserves. My role as a design lead is to provide guidance on what is critical, what is nice to have, and what will provide the most value to the client and their users.
Kick Off
Stakeholder Interviews
Competitive UX and Content Audit
Research Review
Research Plan
Workshop Design and Facilitation
RESEARCH
Interviews and Ethnographic Research
Quantitative Research
Service Design Blueprint
Customer Journey
Personas
ORGANIZE
Concept Development
Use Cases
Task Flows
Site Map
Technical Feasibility Review
Experiment
Lo- and Hi-Fidelity Prototypes
Usability Testing
Build
Wire Frames
Interaction Animations
Module Library
Annotaions and Documentation
Design Realization
Case Studies
Car Dealership
User Research, Service Design Blueprinting
Quick Serve Restaurant
User Research, Client Workshop Facilitation
Service Design Jam
Team Leadership, Service Design
“Whitney is a dream to work with.
Her proactivity and unapologetic pursuit of excellence make her a valuable team member.
She is collaborative, thorough and thoughtful about her designs. ”